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Terms and Conditions


We’ve partnered with New Zealand Couriers and aim to have your goods delivered within 1-3 days (depending on where you live). Once your order has been despatched, you will be sent a “Track and Trace” link via e-mail, so you can track your delivery.

Payment for Goods:

Payment for your goods is due at time of order.

Status of Your Order:

We will send you an e-mail to confirm that your payment was successful and that your order haa been received.

We will also send you an e-mail as soon as your order has been despatched.


Our team want to make sure that your product arrives in great condition. If your product arrives damaged, please call us and we will get it sorted.

Pet Depot Guarantee

If you are not satisfied with any of the products you receive from Pet Depot, we will provide a replacement or a refund so long as the products are returned in original condition within 14 days of purchasing.

Delivery Address for returns:

Pet Depot Limited

c/o Hoop Brand Activation Limited, 3 Rawiri Place. Hobsonville. Auckland.