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Privacy Policy

SECTION 1 - WHAT INFORMATION DO WE COLLECT?

When you purchase something from petdepot.co.nz, as part of the transaction, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if you have signed-up): With your permission we may send you emails about our store, new products, promotions, AA Smartfuel offers and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to register or complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason like marketing, we will ask you directly for your consent.

How do I withdraw my consent?

If you change your mind after having opted in to receive communications, you may withdraw your consent for us to contact you by contacting us at enquiries@petdepot.co.nz or calling us between 8.30am-5.00pm Monday to Friday on 0800 738 337.

Each email we send has the option to unsubscribe from future marketing promotions.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We do not sell or share your personal information with other 3rd Parties

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also want to read Shopify’s Terms of Service or Privacy Statement.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave petdepot.co.nz or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

AA Smartfuel is our rewards partner that enables the issuing of fuel discounts to be loaded on to your AA Smartfuel or AA Membership card. As an AA Smartfuel partner, they will from time to time communicate with you on our behalf about our AA Smartfuel offers. AA Smartfuel Privacy Policy

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you have an account with us, we encourage you to regularly update your password.

SECTION 7 - COOKIES

We use cookies to provide our audience with the best possible experience. You can remove your cookie history anytime by visiting your browser’s settings.

We also use cookies to provide us insight into website traffic through Google Analytics and determine overall performance and effectiveness of marketing campaigns. This information used to create a better user experience and at no point do we obtain your personal data.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at enquiries@petdepot.co.nz.